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« When making sales presentations – are you a robot? | Main | Cold-Calling Beats Aggressively Waiting by the Phone…. EVERY TIME! »
Friday
06Nov2009

Solution Selling Cartoon: People Buy Emotional Things for Logical Reasons

Customers usually buy things based on their emotional response, then justify it with logical reasons…

You can find more tidbits of Solution Selling wisdom like this in the Solution Selling Fieldbook.

 

Reader Comments (2)

Is it posible to turn it around? Start (somehow) w/racio and then w/emotions?

November 8, 2009 | Unregistered CommenterDragan

Dragan,
I think it may be possible. Consider the "bond of joint discover"... this is when a seller helps a buyer determine their buying requirements / needs. Then when the buyer shops the requirements with other vendors, they tend to prefer to vendor who helped them establish their requirements (all things being fairly equal among the vendors). In this case, one could say the buyer started with logic and could easily defend that logic because of an emotional bond they created with the original vendor. Jimmy

December 3, 2009 | Unregistered CommenterJames N. Touchstone

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